Terms & Conditions
Terms & Conditions:
Minimum Order: Rs 100.00
· Carrier options: Local and international only.
· FOB Origin - Shipping charges will be added to invoice at time of shipment.
· Any shipment surcharges will be billed separately if they are received after initial invoicing.
· Prices are subject to change without notice.
· Please provide an email address so a Sales Acknowledgement confirming prices may be emailed to you before shipment.
· We accepts major Credit Cards: Rupay, MasterCard and VISA.
· Charges to your credit card will not be made until your order has been shipped.
· Bank Transfer: Please contact us by phone, or email
· End User Sales taxes will be assessed as required by Indian states law.
· Special orders are not 'stock' items and so the lead-times may be longer. Special Order items are not returnable unless defective.
Please inspect all packages promptly.
Open and inspect all merchandise UPON receipt to insure no damage has occurred. All carriers require that any damage must be reported within 5 days of delivery for the claim with the carrier to be processed and a new item shipped. If an item is damages during shipment, please save all packing materials & contact us immediately contact us section of our Website.
If you are not completely satisfied with your purchase, return it within 30 days of receipt for an exchange or refund (excluding shipping and handling charges). For returns made after 30 days, you will receive a merchandise credit certificate for the value of merchandise returned (excluding shipping and handling charges), good toward a future Richmond Products purchase.
To process a return or exchange:
Step One – Contact us.
· Request a Return Authorization Number (RMA) via phone, fax or email. Returning products without an RMA may delay your refund/exchange.
· Tell us the reason for the return.
· Tell us if you want a refund or exchange.
Step Two – Prepare and ship your product:
· Replace all items in the original or appropriate packaging
· Remove, cover, or mark over any previous shipping labels
· Ship to:
Contact us section of our Website.
· Write in bold letters on the outside of the package: "RMA < RMA number you were provided >“
· Request carrier tracking and delivery confirmation services.